ENSURE CONTINUITY OF YOUR MOBILE APPLICATION

Years of experience in deploying & servicing mobile applications

Mobile Workforce Service Desk

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Rapid remote support

Mobile devices, like PCs, can malfunction, experience glitches, and stop working altogether. Our Mobile Workforce Service Desk provides quick phone-based remote support to augment your existing IT capabilities and provide solutions.

Increase workforce productivity

Responding quickly to issues can be critical! If your employees can’t properly use their mobile devices, your company isn’t reaping the benefits of your mobility investment. Providing a great mobility experience means delivering responsive support whenever your remote workers need it most.

Ensuring continuity

We also provide proactive services to keep your mobile deployment and MDM (Mobile Device Management) systems up and running, ensuring your mobile workforce and operation is always productive and your devices are operational.

Mobile Workforce Service Desk

We can provide either an end-to-end mobile Service Desk or complement your existing standard IT service with additional mobility expertise to support your mobile workers.
Our service desk provides support services for a wide variety of mobile devices including smart phones, tablets and ruggedized devices, each category of devices requiring their own set of support considerations.
Enterprise Mobility Management including Mobile Device Management and asset management and remote configuration and support.

Incident management and problem solving
Our Workforce Service Desk uses our own developed and customized Incident Management System (IMS) to log, monitor, track, analyze and report on all the incidents reported through our service desk.