Deliver superior customer service & increase productivity
Mobile Field Service Repairs & Maintenance Applications
Real-time, instant visibility
Our mobile Field Service applications provide instant visibility into back office service data and information for managing your service organisation across the entire field service operation. Ensures you make more informed decisions, respond faster to customers and increase field service personnel productivity.
Years of expertise
We have years of expertise and experience in deploying mobile Field Service applications for small to leading multinational operations. As specialists in mobile computing and barcoding solutions, our experts can recommend best practices and technologies and manage the process from consultation to roll-out and post implementation support.
Support is key
Our national Help Desk and Repair Centres with industry leading experts and certified technicians are there to support and ensure that your mission critical mobile applications and devices are always available and up and running.
Our mobile Field Service Repair & Maintenance applications provide you with full control and visibility of your field service operation so the job is executed quickly the first time round.
Improve Customer Satisfaction
Improve service levels to customers by providing instant visibility into customer and work order histories, parts availability and delivery schedules.
Service Management
Provide instant insight to senior management to make decision making processes quick and easy.
Service Compliance
Increase data accuracy and ensure compliance with proper field service processes by guiding technicians through best practices.
Performance Data
Capture and review work performance data including service time, tasks performed, part numbers, expenses and more.
Automatic Alerts
Dispatchers’ benefits
They can create, assign review and update work orders based upon the status, date, location, technician or customer and get a real-time status. Reassigning work order is easy.
Mobile workers’ benefits
Parts and Inventory Tracking is quick to execute in real-time. Warranties can be tracked for each piece of equipment on the job. Technicians can view a summary of their schedule for the day, and capture travel and work times with the click of a button. Full access to all account info and payment collection while on-site with the customer.
